Supporting customers with web technology issues, the full-time Bilingual Customer Experience Specialist will provide technical assistance via phone, email, and live chat, ensuring a smooth support experience for both English and French-speaking clients in a remote setting. Key responsibilities Provide technical support and troubleshoot web hosting, website, and email issues through various communication channels Explain web hosting components and assist customers with actionable guidance on DNS settings and content management systems like WordPress Address pre-sales, sales, and billing inquiries while maintaining high customer satisfaction levels Required qualifications Experience in a technical support or helpdesk role Strong troubleshooting skills for websites and email systems Fluency in both English and French (written and verbal) Familiarity with web hosting platforms is a strong plus A background in customer service or a related technical role is an asset
Bilingual Customer Experience Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.