Serving as the initial point of contact for customers, the full-time Bilingual Customer Experience Representative will manage inbound calls related to underwriting and billing issues, program inquiries, and policy changes while working a shift from 12:30 p.m. to 9:00 p.m. ET in a hybrid or fully remote environment depending on location. Key responsibilities Respond to inbound customer calls, identifying root causes of issues and delivering personalized solutions Assist with underwriting activities by applying sound judgment and critical thinking for nuanced policy scenarios Collaborate with team members to enhance customer outcomes and operational effectiveness through best practices Required qualifications Bachelor's degree or 3+ years of relevant experience in critical thinking and client interaction Creative problem-solving abilities with a collaborative mindset Excellent PC skills Bilingual in English and Spanish preferred Experience in call center or client support roles is a plus