Bilingual Customer Experience Associate

To support a high-volume call center environment, the fully remote Bilingual Customer Experience Associate will manage scheduling for collision repair appointments, assist with customer inquiries, and maintain a best-in-class customer experience while working Monday through Friday with occasional Saturday shifts. Key responsibilities Schedule customer appointments for collision repair and estimates following established procedures Professionally manage a high volume of inbound and outbound customer communications Assist customers with rental car reservations and tow scheduling while ensuring confidentiality and data integrity Required qualifications High school diploma or GED required Minimum of 1 year of experience in a high-volume call center environment Fluent in Spanish and English Ability to navigate and multitask across multiple systems, including CRM software Reliable high-speed internet and a quiet workspace