Report to the Manager of Support and join the Customer Experience team. Collaborate with customer success and onboarding managers to provide outstanding support. Work hours between 8:30am - 5:00pm PST. What You’ll Be Doing: Handle inbound inquiries and support requests in written and verbal French and English. Proactively reach out to customers needing assistance or account reviews. Identify customer goals and direct them to best practices. Who You Are: Minimum 2 years in customer-facing support within a SaaS environment. Excellent communicator with the ability to convey complex information clearly. Experience with Zendesk and strong business/technical aptitude. Why Join Us: Generous vacation time, wellness fund, RRSP matching, and ESOP. Annual retreat and birthday off. Canada's Top 100 Employer with a collaborative culture. Intiveo Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development. #J-18808-Ljbffr
Bilingual Customer Experience Agent (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.