Bilingual Customer Care Representative

Supporting a diverse customer base, the full-time Bilingual Customer Care Representative will provide exceptional service through various communication channels, process warranty claims, and manage customer inquiries in a fully remote setting. Key responsibilities Act as the first level of support for consumer inquiries, ensuring effective communication and problem resolution Evaluate customer warranty claims to determine eligibility for replacement, repair, or credit while maintaining detailed records Provide assistance via inbound calls, live chat, email, and other platforms, building rapport and offering tailored solutions to consumers Required qualifications Bilingual in English and Spanish One year of customer service experience, preferably in a contact center environment Proficiency in using customer service software and tools Reliable, high-speed internet connection Ability to work in a fast-paced environment and handle high call volumes