Deliver exceptional customer service via inbound calls and chats to prospective and existing customers. Own the digital onboarding experience and support customers through account setup and issue resolution. Identify opportunities for continuous improvement and participate in ongoing training. Qualifications: 1-3 years of customer service experience in banking, financial services, or contact centres. Bilingualism in French and English required, with excellent verbal and written communication skills. Strong ability to adapt to change and work independently in a fast-paced environment. Training & Schedule: Complete 6 weeks of mandatory training (Monday to Friday, 9:00 a.m. to 5:30 p.m. EST, delivered in English). Post-training shifts range from 8:00 a.m. to 12:00 a.m. EST, including weekends and evenings. Schedules are provided in advance and set for 1-2 months. 100% remote work with $2,500 annual educational reimbursement. Full medical, dental, and vision coverage after 3 months, plus life and disability insurance. Annual bonus program, RRSP match, employee share purchase plan, and parental top-up. Equitable Bank Equitable Bank is a Canadian challenger bank that offers innovative banking solutions to Canadians. With over 800,000 customers and more than 50 years of history, the company fosters a curious and adaptive culture that challenges the status quo. #J-18808-Ljbffr
Bilingual Customer Care Representative (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.