Bilingual Contractor Support Representative

Managing inbound client communications, the full-time Bilingual Contractor Support Representative will handle client requests, maintain relationships, and ensure service levels are met while working remotely. Key responsibilities Leverage web-based applications to manage client accounts and order reports and services Resolve client support calls and emails to achieve first contact resolution and provide excellent customer service Collaborate with internal teams to address issues beyond first contact and meet call center metrics Required qualifications High school diploma or equivalent required 2 years of experience in an inbound customer service environment or equivalent education experience Experience in background screening or analytical review preferred Strong computer skills with proficiency in Microsoft Office Suite Bilingual in French and English is a plus