Bilingual Consumer Support Representative

Fluent in both English and Canadian French, the full-time hourly Bilingual Consumer Support Representative will enhance consumer experiences by accurately addressing and escalating inquiries via various communication channels while working remotely. Key responsibilities: Ensure timely responses to consumer inquiries and clear all queues by the end of the workday Maintain expert knowledge of client-specific processes and meet or exceed key performance indicators (KPIs) Document and communicate consumer interactions accurately while providing exceptional customer service Required qualifications: High School Diploma or GED; some college preferred Bilingual fluency in English and Canadian French (verbal and written) Minimum of 2 years of contact center experience Experience in the Consumer Packaged Goods industry strongly preferred Proficient digital navigation skills and ability to handle multiple responsibilities