Fluent in both English and Canadian French, the full-time hourly Bilingual Consumer Support Representative will enhance consumer experiences by accurately managing inquiries and escalations via various communication channels while working remotely. Key responsibilities Ensure timely responses to consumer inquiries and clear all queues by the end of the workday Maintain expert knowledge of department and client-specific processes, policies, and procedures Exhibit superior customer service and document all consumer communications accurately Required qualifications High School Diploma or GED; some college preferred Bilingual fluency in English and Canadian French (verbal and written) Minimum of 2 years of contact center experience Experience in the Consumer Packaged Goods industry is strongly preferred Proficiency in digital navigation and technology requirements as specified
Bilingual Consumer Support Representative in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.