Bilingual Collections Representative

Fluent in both Spanish and English, the remote Bilingual Collections Representative will initiate daily collection calls, arrange payment plans, and manage a large volume of patient accounts while adhering to FDCPA guidelines. Key responsibilities Initiate collection calls and arrange payments for outstanding balances Set up payment plans for debtors unable to repay in full and send correspondence regarding delinquent accounts Provide updates to management and coordinate with the legal department on skip tracing and asset location Required qualifications High School Diploma or equivalent required; Associate's Degree preferred Proficiency in Microsoft Office Suite Motivated by weekly goals and monthly quotas Strong interpersonal skills with the ability to communicate effectively at all levels High level of integrity and dependability with a strong sense of urgency