To support a growing immigration law firm, the remote Bilingual Collections Assistant will manage client communications regarding payments, conduct follow-ups to secure payments, and maintain billing lists while ensuring adherence to established protocols. Key responsibilities Communicate and coordinate with clients regarding payments and payment inquiries Contact clients within the first 5 days of payment due dates and perform consistent follow-ups Manage billing lists and utilize CampLegal while following all established protocols Required qualifications Minimum 1 year of experience in collections, retention, or sales Conversational level of English and strong emotional intelligence for managing sensitive interactions Proven experience in customer service roles Ability to work autonomously while contributing to team goals Growth mindset and openness to learning with a positive attitude