Bilingual Collection Specialist

To support the management of auto loan accounts, the full-time Bilingual Collection Specialist will service accounts that are 60 days delinquent, negotiate payment arrangements, and document collection activities, with options for in-office work in Santa Ana or Ontario, CA, or remote work for eligible candidates residing more than 30 miles from these locations. Key responsibilities: Ensure compliance with company policies and the Fair Debt Collection Practices Act (FDCPA) Negotiate payment arrangements and assist borrowers in developing strategies to maintain vehicle ownership Utilize skip tracing tools to locate delinquent borrowers and document all collection activities accurately Required qualifications: 5+ years of experience in the collections field, preferably in subprime consumer lending Bilingual in English and Spanish is required High School Diploma or GED Ability to read and apply federal, state, and local collections regulations Experience with reinstatements is a plus