Manage client accounts and coordinate program requirements to deliver exceptional experiences. Work with internal teams to ensure smooth operations, SLA compliance, and 95% CSAT. Responsibilities: Monitor service performance, analyze feedback, and recommend process improvements. Resolve client concerns proactively, meeting 80% in 3 days and 95% in 5 days. Qualifications: Bachelor's in Management and 1-3 years client service experience. Strong communication, organization, analytics, and bilingual French/English. Partner Company A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement. #J-18808-Ljbffr
Bilingual Client Satisfaction Coordinator (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.