Bilingual Client Satisfaction Coordinator (Fully Remote)

• Manage client accounts and coordinate program requirements to deliver exceptional experiences.
• Work with internal teams to ensure smooth operations, SLA compliance, and 95% CSAT.

Responsibilities:

• Monitor service performance, analyze feedback, and recommend process improvements.
• Resolve client concerns proactively, meeting 80% in 3 days and 95% in 5 days.

Qualifications:

• Bachelor's in Management and 1-3 years client service experience.
• Strong communication, organization, analytics, and bilingual French/English.

Partner Company

A partner company delivers client experience and operational improvement initiatives within a global customer experience environment. The company supports remote work across Canada and emphasizes client satisfaction and process improvement.