Bilingual Client Experience Associate

Fluent in both English and Spanish, the full-time hourly Bilingual Client Experience Associate will manage inbound client calls, capture leads, take orders, and schedule appointments while working remotely in a fast-paced environment. Key responsibilities Answer inbound calls and handle various call types, including live chat and appointment setting Capture leads and process orders while maintaining performance metrics for quality and accuracy Participate in a structured training program, including 2 weeks of paid training and ongoing support during the Learning & Development phase Required qualifications Fluency in both English and Spanish, with excellent verbal and written communication skills Strong computer skills with a minimum typing speed of 30 WPM Ability to work 40 hours per week, including mandatory shifts on Fridays and Saturdays for the first 8-12 weeks Dependability and punctuality for scheduled shifts, with a commitment to ongoing learning Experience in customer service or call center environments is preferred