Managing customer shipping insurance claims, the full-time Bilingual Claims Examiner will process claims, communicate with clients in both English and French, and handle customer inquiries in a remote work environment. Key responsibilities Process and manage a large volume of incoming claims Communicate with customers regarding their open claims and inquiries File claims with shipping companies and provide customer support via email, live chat, and telephone Required qualifications High School Diploma Experience in customer service with the ability to manage escalated calls Proficiency in Microsoft Office applications (Word, Excel, Outlook) Bilingual in English and French Strong organizational skills and ability to multi-task