Bilingual Case Management Associate

Supporting the Case Management department, the full-time Bilingual Case Management Associate will assist with telephonic follow-up to members, monitor eligibility, update databases, and research support services for families in a fully remote setting. Key responsibilities Coordinate with Case Managers for follow-up outreach to unenrolled families Track and document case status in the database Communicate program information to families and facilitate follow-up calls by Case Managers Required qualifications 1 - 3 years of experience in customer service within a healthcare environment High school diploma or equivalent required; college degree preferred Fluency in English and Spanish is required Call center (outbound) experience strongly preferred Proficiency in Outlook, Excel, PowerPoint, and Word at an intermediate to advanced level