To support the care and well-being of members, the full-time Bilingual Care Coordinator will assess, plan, coordinate, and monitor holistic needs while working remotely during Pacific Time Zone hours, requiring bilingual proficiency in English and Spanish, Vietnamese, Cantonese, or Mandarin. Key responsibilities Perform assessments and screenings to determine appropriate interventions and referrals for members Act as the initial contact for members and providers, troubleshooting access issues and administering benefits Coordinate care utilizing member benefits and community resources to enhance health outcomes and member experiences Required qualifications High School Diploma required; some college preferred Bilingual in English and Spanish, Vietnamese, Cantonese, or Mandarin One or more years of experience in healthcare or customer service Basic understanding of CMS and DHCS regulations and medical terminology Ability to collaborate effectively within a multidisciplinary team