Bilingual Call Center Specialist

Providing quality customer service in a full-time remote capacity, the Bilingual Call Center Specialist will manage calls, schedule appointments, and communicate patient needs effectively while ensuring confidentiality and efficiency. Key responsibilities: Manage incoming calls by taking ownership and enhancing the customer experience Schedule appointments and transmit messages to the clinical team as needed Demonstrate proficient data entry skills and knowledge of insurance billing while maintaining confidentiality Required qualifications: Bilingual in English and Spanish is required Associate's Degree is required Experience in a call center or busy phone system Electronic appointment scheduling experience Remote workers must live and work in the United States with reliable, high-speed Internet access