Bilingual Eligibility Service Representatives fluent in Russian will manage caregiver inquiries and eligibility issues in a full-time role, utilizing multi-channel communication methods including phone, chat, and email, while working remotely. Key responsibilities Resolve caregiver inquiries and collaborate with the Benefits Enrollment team to address eligibility and co-premium issues Utilize decision-support tools for effective issue resolution and maintain timely communication with internal partners Participate in initiatives aimed at enhancing customer satisfaction and support various departmental projects as directed by management Required qualifications Bilingual in Russian/English or Korean/English Flexible availability for shifts between 11AM and 9PM EST, Monday through Friday Experience in high-volume enrollment and eligibility transactions Prior high-volume call center experience High School diploma or GED; some college or business school education is advantageous
Bilingual Call Center Representative in workfromhome at Unknown Company
- Typical pay
- $37,220–$58,100
For context, most customer service representatives earn between $37,220–$58,100 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.