Base pay range: $22.00/hr - $23.00/hr
Shift: Monday to Friday, 9:00 am - 5:00 pm (Includes a 30-minute break)
Position Overview:
We are looking for an experienced and detail-oriented Patient Registrar to join our medical team for a 13-week contract assignment. This individual will serve as the first point of contact for patients, ensuring a smooth and efficient registration process while providing excellent customer service. This position requires fluency in Chinese/Mandarin and a strong background in clerical tasks, data entry, and healthcare administration.
Key Responsibilities:
- Greet and register patients upon arrival, ensuring accurate information is entered into the system.
- Verify patient insurance details and update demographic information as necessary.
- Manage and update patient records in the electronic health system.
- Answer phone calls promptly, providing helpful information to patients and scheduling appointments.
- Collect and process copays and other payments, ensuring accuracy.
- Provide support to patients with completing necessary forms and documents.
- Manage patient flow and ensure appointments are scheduled in a timely manner.
- Ensure compliance with all confidentiality and HIPAA regulations.
- Assist in preparing and organizing medical records for patient visits.
- Collaborate with medical and administrative teams to improve patient experience and clinic operations.
- Maintain a high level of professionalism and customer service during patient interactions.
- Assist with managing clinic-specific documentation and coding (ICD-9, CPT-4) as needed.
Required Qualifications:
- Education: High School Diploma or GED (Required), Some College (Preferred)
- Experience: At least 1 year of clerical experience in a healthcare setting (Required)
- Data entry skills with a minimum of 4500 keystrokes per hour (Required)
- Language: Fluency in Chinese/Mandarin (Required)
- Technical Skills: Familiarity with medical terminology (Preferred), experience with medical office operations and heavy phone call volume (Preferred)
- Communication Skills: Excellent verbal and written communication, customer service, and telephone etiquette skills (Required)
- Knowledge: Familiarity with medical coding (ICD-9, CPT-4) and health insurance benefits/requirements (Preferred)
Seniority level: Associate
Employment type: Contract
Job function: Health Care Provider
Industries: Hospitals and Health Care, Public Health, and Hospitals
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