Providing exceptional customer service and account management, the remote Bilingual Account Management Advisor will assist clients with troubleshooting, account reviews, and maintaining effective relationships while working part-time or full-time hours scheduled between 8:00 am and 5:00 pm MST. Key responsibilities Answer inbound calls and respond to emails while troubleshooting issues with devices Manage accounts by assisting with replacing devices, adding/removing, and renewing lines of service Maintain accurate records of customer communications and escalate issues as needed Required qualifications High School Diploma or GED; some college preferred Previous help desk or call center experience preferred Excellent digital navigation skills Strong time-management skills and ability to handle multiple responsibilities Empathy and a positive, customer-focused attitude
Bilingual Account Management Advisor in workfromhome at Unknown Company
This position is listed as part time and able to be worked remotely.