Benefits Support Specialist

Providing professional support to participants, the full-time Benefits Support Specialist will assist with inquiries related to benefits and plan provisions in a fully remote environment, primarily through inbound calls, while ensuring accurate and helpful service. Key responsibilities: Advise participants on plan provisions and respond to inquiries via inbound and occasional outbound calls Complete transactions and document participant interactions in the case management system Research questions and provide accurate information while following established procedures Required qualifications: Experience with defined benefit pension plans or previous benefits administration experience preferred Ability to work independently in a remote environment Strong organizational and time-management skills Basic computer skills and ability to learn new systems Reliable attendance and punctuality