Surge (Processing) Support SupervisorThis position is on-site in Tennessee, with a rate of $65.hr. The client is looking for locals. They will pay for local travel (Expense).Desired Skills:Previous experience working with state governmental agencies as an eligibility specialistPrevious technology adoption project experience in integrated eligibility systems, preferably with Medicaid, SNAP or TANF programsPrevious field support and/or training experience - Strong interpersonal awareness - Ability to maintain resolve under pressure - Ability to operate in a remote/work-from-home setting - Exceptional interpersonal skills & professionalism - Humility & grit - Flexibility KeyResponsibilities:Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.Compute benefits based on eligibility determination.Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.Read, understand, apply, and explain detailed regulations and policies.Perform basic arithmetic functions.Manage time efficiently by establishing priorities in accordance with importance of deadlines.