Surge (Processing) Support Supervisor
This position is on-site in Tennessee, with a rate of $65.hr. The client is looking for locals. They will pay for local travel (Expense).
Desired Skills:
- Previous experience working with state governmental agencies as an eligibility specialist
- Previous technology adoption project experience in integrated eligibility systems, preferably with Medicaid, SNAP or TANF programs
- Previous field support and/or training experience - Strong interpersonal awareness - Ability to maintain resolve under pressure - Ability to operate in a remote/work-from-home setting - Exceptional interpersonal skills & professionalism - Humility & grit - Flexibility Key
Responsibilities:
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Compute benefits based on eligibility determination.
- Use fact-finding techniques to obtain, relate and evaluate information provided by applicants.
- Read, understand, apply, and explain detailed regulations and policies.
- Perform basic arithmetic functions.
- Manage time efficiently by establishing priorities in accordance with importance of deadlines.