We are seeking an experienced Benefits Specialist to support a high-volume employee benefits environment across Health & Welfare and Retirement plans. This role will focus heavily on case management, employee support, and resolving benefit-related inquiries accurately and efficiently.
Key Responsibilities:
• Manage a high volume of employee benefit cases across Health & Welfare and Retirement plans
• Support medical, dental, vision, 401(k), pension, and deferred compensation inquiries
• Research, track, and resolve benefit cases while escalating complex issues when needed
• Clearly communicate benefit information, processes, and next steps to employees
• Maintain accurate case documentation within HRIS and case management systems
• Partner with HR, Legal, Payroll, and other internal stakeholders
• Help reduce case backlog and improve overall turnaround times
• Identify recurring issues and potential process gaps
Required Experience:
• Minimum 5 years of hands-on employee benefits experience
• Experience with Health & Welfare and/or Retirement benefits
• Knowledge of 401(k), pension, and deferred compensation plans preferred
• Experience managing benefit cases in a high-volume environment
• Strong customer service and employee communication skills
• Strong problem-solving, organizational, and time management skills
• Ability to manage multiple priorities with strong attention to detail
• Experience with HRIS and case management tools such as Dovetail or similar systems
• Proficiency in Microsoft Office
Benefits Specialist in New York at Phyton Talent Advisors
This position is listed as full time and onsite. It was posted 3 days ago.