Benefits Specialist I

Benefits SpecialistCurrently seeking a Benefits Specialist to support benefits administration processes for assigned clients. You will be responsible for ensuring that all ongoing work is completed timely and accurately for plan sponsors and plan participants. You will provide support from client implementation through overseeing the ongoing benefits delivery from a service perspective.

The ideal candidate will have a love of technology and proven track record of providing successful analysis and solutions to business problems related to benefits. They are a creative problem solver and a proactive agile learner who enjoys working in a fast-paced environment. They are diligent and focused on details, particularly with communication, follow-up and documentation.

Our ideal candidate also has:Ability to communicate with clients clearly and technically in both written and verbal communicationsExperience in the benefits outsourcing or consulting industryUnderstanding of benefits software solutions or business application software with the ability to troubleshoot and perform root cause analysisDemonstrated troubleshooting and problem-solving skillsAbility to multi-task and perform effectively under pressure while working with clients and internal groupsAbility to learn and assimilate information quickly with a desire to continually learnAn independent learner, intellectually curious and comfortable digging for information, in order to understand and resolve issuesQualifications:3+ years benefits experience a mustStrong analytical and critical thinking ability, excellent communication skills both written and verbalAbility to recognize complex problems, analyze situations and provide suggested implemented resolutionsAbility to compare large data sets, organize data and summarize findingsDemonstrated ability to manage priorities and small to medium sized projectsMust have strong organizational skills, time management skills with multi-tasking ability, strong customer focus, and the ability to work independently and in a team to deliver a seamless experience to our clientsResearch and resolve complex participant issues related to benefits eligibility, plan set up, benefit deductions, benefit calculations, and reimbursement plan limitsProficiency in Microsoft Word, Excel, and PowerPoint and experience tracking information in case management systemsStrong team-play skills, especially in high-pressure, fluid situationsResponsibilities:Timely and accurate processing of all in scope Benefits activities across all clientsSupport for Benefits related queries, troubleshoot and resolve complex issuesAssist with documentation to ensure ongoing accuracy of processesProvide client and third-party administrator contact support for participant and/or processing-related issuesMaintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by auditsTriage inquiries and issues and categorize the solution pathTest updates to plan configuration changes made by Professional Services Team or release items which impact benefitsPerform benefit recalculations and review recalculation results to ensure no issuesSeek out and embrace feedback, take on assignments that challenge and improve skillsHave an "I own it" attitude about deliverables and projects from start