Benefits Customer Service Representative Location:San Diego, CA(must be local) Work Arrangement:Remote after onboarding/training, withrequired onsitetime for Day 1 equipment pickup/IT setup and as needed for meetings/projects Schedule:Monday–Friday (no weekends) Shift Window:Must be flexible for an 8-hour shift between8:00 AM – 9:00 PM Hours:40 hours/week during busy season (overtime may be requested). Off-season may fluctuate32–40 hours/week Pay:$18.50/hour(San Diego: non-bilingual candidates only) Position Overview As a Benefits Customer Service Representative, you will support plan participants through benefit enrollment and updates to health care and/or pension plans. You’ll provide high-quality service primarily by phone, with opportunities to assist via chat and message center as you gain experience. This is a seasonal opportunity with potential to extend for strong performers. Key Responsibilities Build rapport quickly and provide compassionate, professional support via phone, email, and instant messaging Explain benefit/pension terms and plan information in a clear, easy-to-understand way Use plan documents and internal knowledge tools to resolve questions and anticipate member needs Maintain accurate and professional call/case documentation Follow a structured schedule, including adherence to assigned shifts and breaks Participate in training and team meetings Handle confidential information appropriately (HIPAA/data privacy expectations) Requirements High School Diploma or GED Customer service experience (call center experience is a plus) Strong written and verbal communication (professional tone; no slang) Comfortable working in a virtual environment (online training, chat-based manager interaction) Strong computer skills (Microsoft Office); able to work across multiple systems/screens Typing speed30 WPM Strong attention to detail and ability to multitask Preferred Qualifications Associate’s or Bachelor’s degree Knowledge of health & welfare and/or defined benefit pension plans Local Requirement (Important) Must be located within approximately2 hours of San Diego, CA Must be able to report onsite when required (Day 1 equipment + occasional onsite needs) To Apply Send your resume and the best phone number/time to reach you. Austin Faris A-Line Staffing Solutions Phone: Email: