Passionate about helping others, the full-time remote Benefits Associate will guide members through healthcare and employee benefit decisions, assist during open enrollment, and resolve complex benefit issues while providing exceptional service. Key responsibilities Answer incoming calls and provide accurate information about benefit plans and enrollment decisions Assist members in comparing plan options during various enrollment periods and life events Research and resolve complex benefit issues, ensuring members receive the necessary support Required qualifications Minimum one year of customer service experience, preferably in healthcare or insurance Experience in a call center environment is preferred Proficiency with Microsoft Office and technology platforms Ability to explain complex topics in an easy-to-understand manner Organized and detail-oriented, capable of managing multiple priorities