Benefits Analyst 3

Benefits Analyst III-Level SupportInsight Global is seeking Benefits Analyst III-level support for the RASC (Retirement Administration Service Center) Survivor Unit.The RASC Survivor Unit supports survivors, beneficiaries, estates, trusts, and other eligible payees after the death of a UC member, retiree, contingent annuitant, or other benefit recipient. The unit is responsible for reviewing survivor-related benefit eligibility, processing survivor and beneficiary applications, issuing beneficiary packets, reviewing required documentation, and coordinating one-time and monthly survivor benefit payments.The work is sensitive and often complex because it involves members' families during a difficult transition. Analysts must review benefit records, payment history, beneficiary information, death documentation, application forms, and related case notes to determine the correct next step.

The team also coordinates with internal partners such as Accounting, Member Records, Insurance, Payroll, and other UC teams to resolve issues and ensure benefits are processed accurately.For this contractor role, we are seeking Benefits Analyst III-level support to help with both active Survivor Unit processing and backlog-related work. The contractor will support survivor and beneficiary applications, one-time payments, monthly survivor benefit payments, death notification review and audit-related backlog cleanup.Responsibilities:Processing survivor and beneficiary applicationsReviewing beneficiary packets and required documentationProcessing one-time payments and monthly survivor benefit paymentsReviewing death notifications to determine whether the reported death appears valid based on available records, supporting documentation, and related case informationResearching aged payment items, stale-dated checks, returned electronic payments, stopped payments, and reissued paymentsReviewing deceased member records to determine whether funds may be owed to a survivor, beneficiary, estate, or other payeeDocumenting findings and recommended actions clearlyCoordinating with Survivor, Benefits Accounting, Member Records, Insurance, and other internal partnersSupporting backlog reduction efforts related to audit remediation, including reviewing, researching, and resolving outstanding case itemsEnsuring work is accurate, consistent, and aligned with UC policy and procedures