Managing a high volume of service requests, the full-time remote Benefit Advocate will educate and assist employees in navigating their healthcare and wellness benefits while addressing various benefit-related issues. Key responsibilities: Coordinate and respond to service requests via phone, email, portal, and chat from employees and their families Educate callers on their benefit plan offerings and assist with maximizing their healthcare and wellness benefits Provide direction and support in resolving a variety of benefit issues faced by employees Required qualifications: High School diploma or GED equivalent Minimum one year of insurance and/or benefits customer service experience Proficient in Microsoft Office Suite, data entry, and electronic mail applications Ability to work a flexible 37.5-hour work week in a 24/7/365 call center environment Excellent customer service skills with the ability to adapt communication style to diverse backgrounds