Supporting beneficiaries in a remote full-time capacity, the Beneficiary Support Specialist will manage inquiries, provide information on benefits, and assist with claims processing. Key responsibilities Providing information and solutions in response to inquiries pertaining to products, services, and/or customer complaints Accessing databases to retrieve and/or record information Responding to customer complaints or inquiries Required qualifications High School Diploma required, Associate or Bachelor’s degree preferred 1+ years of call center experience Experience interfacing with international customers or the ability to interface with a culturally diverse population Work experience in a Quality/Production driven environment