Bench District Manager

Bench District ManagerReports to: Regional Director of OperationsDirect Reports: Senior Property Managers, Property Managers, Resident Managers, Assistant ManagersDepartment: OperationsLocations: All Western Region locations throughout California (Northern/Southern/Central), Arizona, Nevada, and Oregon - assigned based on district coverage needs.FSLA Status: ExemptPosition Status: Regular, Full-time (Salary)Work Schedule: 9:00AM - 6:00PM - subject to change based on project assignments/deadlinesSalary Range: Annual $73,000 to $75,000 - Commensurate with experienceTravel: Up to 50% of the time (may increase based on assignments)As a Bench District Manager at US Storage Centers, you will be a ready-now district leader who steps into districts where leadership coverage or additional support is needed. You will cover vacancies, leaves of absence, and leadership transitions, stabilize districts that need extra attention, and support acquisitions, conversions, and new openings. In each assignment you will be pivotal in driving the success of multiple locations by developing and mentoring store managers, ensuring exceptional customer satisfaction, and overseeing the financial performance of all locations in your assigned district. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals, and foster a positive, high-performing work environment.

Your adaptability and leadership will be essential in keeping every district you support operating to standard and moving forward.Essential Functions and Areas of ResponsibilitiesBench District Manager Responsibilities:Provide full district leadership on temporary or interim assignments, including district vacancies, leaves of absence, and leadership transitions, without interruption to operating standards or resultsSupport and execute the vision of the Regional Director of Operations in every district assignedQuickly assess each newly assigned district, including stores, teams, KPIs, and market conditions, and build a prioritized action plan at the start of each assignmentHold covered districts to Company KPI standards, working to maintain or improve revenue, occupancy, and profitability throughout the assignmentStabilize and support underperforming districts or stores as identified by the Regional Director of OperationsSupport onboarding and lease-up of newly acquired, converted, and newly opened facilitiesProvide a clear transition at the end of each assignment, including store status, team assessments, KPI trends, and open action items, to the incoming District Manager or returning leaderIdentify high-potential Property Managers and Assistant Managers and recommend them for development and advancement, helping build the Company's leadership pipelineLeadership and Strategy:Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets. Identify and capitalize on opportunities to drive growth and efficiency across all locations.Foster a collaborative and inclusive culture across your district. Ensure effective communication between all team members and departments. Work closely with upper management to align district goals with company-wide initiatives.Manages through unusual events to keep the district operating to standardLeads with integrity, honesty, and knowledge that promote the culture and values of US Storage CentersEffectively coordinate special projects such as Facility conversions/openingsReview store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goalsKeeps up with current and future competition through competitor property visitsEffectively communicates with Leadership, mid-level management, and facility employeesRegular worksite attendance following the Company's Attendance Policy is required for this positionOther Duties As AssignedPeriodic special projects and duties may be assigned based on Company need and requirementsMust be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlinesFinancial and Operational Management:Oversee the financial performance of each store in your district.

Monitor key performance indicators (KPIs) and ensure that goals are met consistently. Implement corrective actions as needed to achieve financial and operational objectives.Rental ratesDiscountsTenant Protection PlanSolicits customer feedback and follows up on all customer service issuesMonitor controllable expenses to provide the highest R.O.I. for each storeAnalyzes financial reports and addresses trends and issues in district performancePerforms monthly site audits and inspections to meet Company goals and industry standards. Follow up and take necessary actionEnsure that all stores operate in compliance with company policies and procedures.Coaches store managers on ongoing repairs and maintenance.

Assure the use of the company maintenance program/tool.Talent Management and Development:Supervise employeesInterview and hiring site managersContinued training of Property Managers, Assistant Managers, District Trainers and Sr. ManagersEvaluate employee performanceEnforce company policy and proceduresSchedule employee work hoursAttract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.Develop the store management team to deliver exceptional customer experience in all stores.QualificationsEducation and/or ExperienceBachelor's degree preferred but not required. The equivalent of 3-5 years of work-related experience and/or training in retail sales, retail, customer service, sales management, and/or multi-unit management; prior district-level or multi-unit leadership experience strongly preferredExceptional leadership skills and experience supervising othersValid driver's license and reliable form of transportation are required to perform essential functions of this jobWeekend availability may be occasionally requiredBe flexible and can travel up to 50% of the time, and accept assignments in different districts on short noticeTemporary relocation or extended stays away from home may be required based on assignmentPossess the eagerness and work ethic to succeed in a customer service environmentCore CompetenciesGeneral office and telephone skills are requiredBasic Computer Skills are requiredExcellent written and verbal communication skillsGood organizational skillsProactive, self-starter, goal-oriented, and ability to work independentlyMaintain a positive attitude and composure in a multi-location Supervisory roleCollaborative Team PlayerAbility to quickly build credibility and rapport with new teams and adapt leadership style across districts and marketsComfortable with change, ambiguity, and shifting priorities; able to ramp up quickly in new districtsAbility and willingness to work remotely as necessaryUphold the Company's Vision, Mission Statement, and Core ValuesPhysical DemandsStationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a dayMove/Traverse: frequently bend, stand, stoop and/or walkCarry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 poundsHearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situationsSight: frequent use of sight to detect images on computer, office documents, facility objects near and farClimb