Bellperson - Full Time Position

Job TitleGreets guests, provide prompt and courteous service.Examples Of DutiesEscort guests to rooms and provide detailed orientation, including information of all Hotel services and features according to Hotel Industry Standards.Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.Deliver guest requestsDeliver group amenitiesDeliver departure letters for transient and group guestsAssist with the transportation of all luggageSupportive FunctionsAttempts to communicate with guest in guest's native language.Remains calm and alert, especially during emergency and/or heavy resort activity, and resolve complications such as location changes or credit issues.Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.Operates various office machines.Specific Job Knowledge, Skill And AbilityConsiderable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to read, listen and communicate effectively in English, both verbally and in writing.Ability to access and accurately input information using a moderately complex computer system.Physical RequirementsSitting OccasionalWalking, standing ConstantCrouching/Bending/Stooping OccasionalPushing/Pulling OccasionalStooping ConstantLifting and carrying Occasional up to 20 pounds.Reaching ConstantGrasping ConstantTalking ConstantHearing ConstantNear Vision ConstantFar Vision ConstantSmell RareTravel RareOther DutiesAssimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.Safety RequirementsPersonal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The resort will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Leader.Qualification StandardsHigh School graduate or equivalent requiredCollege degree preferred with emphasis on foreign languages.One to two years of prior guest service experience are preferred. Prior hospitality experience also preferred. Ability to speak multiple languages is desirable.CPR Certification and/or First Aid Training preferred.All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.