Bell Captain

Bell Captain OpportunitySupervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.Potential Career Path Concierge/Front Office Manager– AGM – General ManagerEssential Job FunctionsInterview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.Maintain security of and accurate records for all guest room keys issued to bell and door staff.Accommodate guest requests in an accurate and efficient manner.Coordinate group luggage requirements.Monitor and maintain cleanliness and working condition of departmental equipment/supplies.Ensure that pertinent information is documented in the log book daily.Load and unload luggage carts.Tag and store luggage.Escort guests to hotel rooms.Provide an overview of guest room, hotel services and amenities.Make deliveries to guest rooms.Assist guest with room changes.Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Ensure overall guest satisfaction.Perform other duties as requested by management.Position RequirementsHigh School diploma preferred.Previous experience working in a related function in a hotel required.HHM Hotels Benefits and PerksCompetitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and ContextWork schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.What We BelievePeople Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own ItAbout UsHHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.