Behavioral Health Clinical Support Specialist

Clinical Support SpecialistEssen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.We're looking for talented, motivated individuals to join our growing team.

Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.Job SummaryThe Clinical Support Specialist provides comprehensive clinical and administrative support to psychiatry providers. This role is essential to the efficient delivery of behavioral health services, supporting psychiatrists and other behavioral health providers with patient care coordination, clinical documentation, prior authorizations, and administrative tasks.

The incumbent will facilitate seamless patient experiences across Televisits, In-person intakes, screenings, and ongoing psychiatric and therapeutic care while maintaining strict HIPAA compliance and clinical documentation standards.ResponsibilitiesClinical Support & Patient CareAssist with patient intake appointments, including vital signs collection, patient history documentation, and preliminary screening questionnairesPrepare patients for psychiatric evaluations and sessions, explaining procedures and setting appropriate expectationsSupport televised psychiatric appointments by ensuring proper technology setup, patient privacy, and clinical environment preparationConduct standardized behavioral health screenings and assessments under provider direction (PHQ-9, GAD-7 etc.)Develop and maintain standardized training sessions, schedules, and curricula tailored to provider role for new providersDocument patient interactions, clinical observations, and vital signs in the Electronic Health Record system with accuracy and timelinessAssist with interventional Psychiatry procedures including Transcranial Magnetic Stimulation (TMS)Coordinate care transitionsGenerate and maintain clinical correspondence including patient letters, referral documents, and clinical summariesPrepare and submit prior authorization requests for psychiatric medications and treatments to insurance carriersTrack medication authorization status and communicate updates to providers and patientsManage form completion including consent forms, treatment planning documents, and clinical assessment templatesMaintain HIPAA compliance in all patient interactionsMaintain confidentiality of all patient information and protected health information (PHI)Serve as liaison between patients and behavioral health care teamFacilitate care coordination with other behavioral health providers, primary care physicians, and community resourcesQualificationsEducation • Medical Assistant certification (CMA, RMA, or equivalent) preferred• Completion of formal Clinical Assistant training program preferredExperience • Minimum 1-2 years of experience in a healthcare clinical setting• Experience in behavioral health, mental health, or psychiatry preferred• Experience with electronic health record (EHR) systems required• Experience with medical insurance prior authorization processes preferred• Familiarity with telehealth platforms and virtual care delivery preferredKnowledge & Skills • Strong understanding of HIPAA regulations and patient privacy requirements• Proficiency with healthcare documentation standards and terminology• Excellent organizational and time management skills with ability to multitask• Strong written and verbal communication skills for patient and provider interaction• Ability to work effectively in a fast-paced clinical environment• Attention to detail, particularly with clinical documentation and prior authorizations• Proficiency with Microsoft Office Suite•*Spanish speaking preferredEqual Opportunity EmployerEssen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.