BDC Agent Full Time

Benefits:

Health insurance

Vision insurance

401(k)

401(k) matching

Dental insurance

Employment Type: Full-Time Compensation: Hourly + Commission + Monthly Bonus Schedule: Monday–Friday with rotating Saturdays coming soon; evening availability required on select days

About Us: We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation, we are expanding our BDC team and looking for driven, reliable, and upbeat individuals to join us!

Position Overview: As a BDC Agent, you’ll be the first point of contact for many of our customers. Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership — whether it’s for vehicle sales, service, or follow-up. If you enjoy speaking with people, are highly coachable, and thrive in a goal-oriented environment, we want to hear from you!

Key Responsibilities:

Respond promptly to internet leads, phone calls, and text inquiries using dealership templates and guidelines

Engage customers with professionalism, enthusiasm, and product knowledge

Schedule appointments for the sales or service departments and confirm attendance

Perform follow-up calls, texts, and emails with unsold showroom traffic and missed appointments

Work within the CRM to log all communication and update customer records accurately

Collaborate with sales, service, and management teams to ensure a smooth customer journey

Maintain performance metrics including contact rate, appointment set rate, and show rate

Qualifications:

Previous customer service, call center, or dealership experience preferred

Strong written and verbal communication skills

Confident, positive, and friendly phone presence

Comfortable using technology, CRM tools, and multitasking

Able to work independently and as part of a team

Willing to learn and take coaching to improve performance

Dependable, punctual, and goal-oriented

What We Offer:

Competitive hourly pay + uncapped commission + monthly bonus opportunities

Ongoing training and mentorship

Opportunities for growth into other roles within the dealership

A professional, team-oriented, and fun work environment

Employee discounts on vehicles, parts, and service

** Must be comfortable with commission / bonus pay structure. Role pays $14 / hour plus weekly commissions **

To Apply: Submit your resume and a brief message telling us why you’d be a great fit for our team. We look forward to meeting you!