Investigating and resolving billing issues, the full-time BCBS Billing Specialist will analyze consumer and commercial complaints, negotiate settlements, and document resolutions while working remotely. Key responsibilities Investigate and analyze consumer and commercial billing issues and complaints Negotiate and authorize billing settlements within established limits Document and report on billing issues and resolutions to customers Required qualifications Experience in billing or collections, preferably in a healthcare setting Knowledge of BCBS billing processes and regulations Strong analytical and negotiation skills Ability to work independently in a remote environment Proficiency in relevant billing software and tools