Batch Operations Specialist

Job Title: Batch Operations Technician

Location: 1915 Health Services Way\Raleigh, NC 27699

Interview Type:Both Phone and In Person

Hybrid

("GMI Operator" OR "GMI Operations" OR "GMI Support" OR "GMI Specialist" OR "Batch Operator" OR "Batch Operations Specialist")

The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Responsibilities include:

• Providing production operations support by executing and monitoring batch process
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs
• Escalating unresolved issues and problems according to defined on-call support procedures.
• The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
• Providing rapid support during outages and assisting in workload automation forecasting
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures

Required/Desired Skills

Skill Required /Desired Amount of Experience

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. Required 5 Years

Experience with batch operations, job scheduling and monitoring tools. Required 5 Years

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. Required 5 Years

Experience working with internal teams to identify opportunities to improve the product and customer experience. Required 5 Years

Demonstrated experience documenting processes and procedures as required. Required 5 Years

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

Required 5 Years

Experience with relational database skills, Basic SQL programming Required 5 Years

Experience running shell scripts on a UNIX or similar environment; and reviewing log files.Required

5 Years

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. Required 5 Years

Ability to communicate effectively in both oral and written formats. Required 0