Job Title: Batch Operations Analyst – Production Support (GMI / Mainframe) (Onsite)
Location: Raleigh, NC
Duration: 12 Months
Interview Type: Both Phone and In Person
Job Description:
We are seeking a Batch Operations Analyst – Production Support (GMI / Mainframe) to join our client's team in Raleigh, NC for a 12-month engagement. TheNC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the NC FAST system’s batch architecture. This position requires working outside of standard business hours to support overnight batch operations.
The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
Key Responsibilities:
Responsibilities include
- Providing production operations support by executing and monitoring batch process.
- Verifying batch results and supporting nightly production environments across multiple servers.
- Performing first level analysis of all data interface processing exceptions, logs.
- Escalating unresolved issues and problems according to defined on-call support procedures.
- Thetechnician will resolve errors and escalate issues, when necessary, by workingwith functional teams to ensure timely analysis and resolution, in alignmentwith application service level objectives.
Additionalduties include
- Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance.
- Providing rapid support during outages and assisting in workload automation forecasting.
- Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements.
- Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures.
Required Qualifications:
- Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries (5+ years).
- Experience with batch operations, job scheduling and monitoring tools (5+ years).
- Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams (5+ years).
- Experience working with internal teams to identify opportunities to improve the product and customer experience (5+ years).
- Demonstrated experience documenting processes and procedures as required (5+ years).
- Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows (5+ years).
- Experience with relational database skills, Basic SQL programming (5+ years).
- Experience running shell scripts on a UNIX or similar environment; and reviewing log files (5+ years).
- Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving (5+ years).
- Ability to communicate effectively in both oral and written formats (0+ years).
Position Requirements:
- Onsite position based in Raleigh, NC.
- Both Phone and In Person Interview required.
- 5 day onsite role.
- Locals required.
- The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)
Skill Matrix:
GMI Operator and Support specialist capable of monitoring/managing batch steps (5+ Years): Required
Batch operations, job scheduling and monitoring tools (5+ Years): Required
Effectively communicate issues and status updates with business users (5+ Years): Required
Internal teams to identify opportunities to improve the product and customer (5+ Years): Required
Documenting processes and procedures as (5+ Years): Required
Experience and knowledge on Operating Systems such as Unix, Mainframe and (5+ Years): Required
Relational database skills, Basic SQL programming (5+ Years): Required
Running shell scripts on a UNIX or similar environment (5+ Years): Required
Priority issues, calls with external/internal clients (5+ Years): Required
Communicate effectively in both oral and written formats (0+ Years): Required
About GSK Solutions Inc:
GSK Solutions Inc. is a leading IT services company specializing in consulting solutions and staff augmentation. We deliver high-quality, on-time, and cost-effective solutions, consistently exceeding client expectations with superior execution.
#GSKIT
Batch Operations Analyst – Production Support (GMI / Mainframe) in Raleigh at GSK Solutions Inc.
This position is listed as full time and onsite. It was posted 3 days ago.