Ops Engineering Team MemberJoin our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp. As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively. Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences.Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world!
The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not.
You'll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture. We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs.What You'll DoDesign and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiencesDevelop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performanceBuild integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflowsLeverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal toolsCreate data-driven features and analytics that provide operations teams with actionable insights and improved visibilityCollaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problemsWrite clean, maintainable, and well-tested code following software engineering best practicesParticipate in code reviews, mentor team members, and contribute to the growth of engineering cultureOwn features end-to-end from design through deployment, monitoring, and iteration based on user feedbackParticipate in an On Call rotation to resolve critical issues impacting internal usersWhat You'll Need5+ years of software engineering experience building and shipping production applicationsStrong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similarExperience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend)Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.)Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problemsExperience building internal tools or working closely with non-technical stakeholders to understand and solve their problemsStrong product sense and user empathy, with ability to translate business requirements into technical solutionsFamiliarity with cloud infrastructure (AWS preferred) and modern DevOps practicesExcellent communication skills and ability to work cross-functionally with operations, product, and engineering teamsStrong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedbackExperience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plusBenefits Available To All Full-Time Ramp Employees (Global)Flexible PTOCentralized home-office equipment orderingHealth and wellness stipendBudget for intra-office travelWeekly coffee stipendUnited States100% medical, dental & vision insurance coverage for you, with partial coverage for dependentsOne Medical annual membership401(k), including employer match on contributions made while employed by RampFertility HRA (up to $10,000 per year)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% payPet insuranceIn-office perks: lunch, snacks, drinks, and moreRelocation support to NYC or SF (as needed)CanadaGroup medical, dental, and vision coverage through Sun LifeLife, AD&D, and disability coverageFertility drug coverage (up to $4,000 lifetime)Group Retirement Plan with employer match (RRSP + DPSP)Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced payEmployee Assistance Program and virtual care through Lumino HealthUnited KingdomPrivate medical insurance through Freedom EliteVirtual GP and at-home care via eMed x LiviWorkplace pension through Penfold, with salary sacrifice optionParental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced payReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other NoticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Beware of recruiting scams: Ramp will only contact you through official @ Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.Ramp Applicant Privacy Notice