Back Office Operations

Financial CounselorFinancial Counselor I - Hospital SettingLocation: Chicago, Illinois Employment Type: Full-time Schedule: Monday through Friday 8:30 AM to 5:00 PMPay: $20.00 to $25.00 per hourOverview We are seeking a Financial Counselor to support patient financial services operations within a large academic medical center. This role focuses on assisting patients with insurance coverage understanding, financial assistance enrollment, and payment planning to ensure accurate financial clearance prior to services.ResponsibilitiesProvide pricing estimates and communicate patient financial responsibility prior to servicesVerify insurance eligibility and assist patients with financial assistance applicationsReview patient accounts for outstanding balances and document financial interactionsEducate patients on Explanation of Benefits and available payment plan optionsManage financial work queues and coordinate counseling around scheduled appointmentsRespond to patient, payer, and internal department inquiriesCollaborate with clinical and administrative teams to support reimbursement processesMaintain compliance with HIPAA and organizational policiesQualifications0 to 2 years of experience in customer service, healthcare, financial services, or revenue cycle preferredExperience within a hospital, clinic, insurance, or healthcare environment strongly preferredBasic proficiency with Microsoft Office applications requiredStrong communication, problem solving, and multitasking skills requiredHigh school diploma or equivalent requiredAssociate degree in Accounting, Business, or related field preferredFamiliarity with medical terminology is a plusWork EnvironmentHospital-based patient financial services administrative settingFully onsite positionFast-paced, high-volume healthcare environmentBenefits For eligible employees, we offer medical, dental, and vision coverage as well as a 401(k) plan.Work Location: In person