Back of House Manager

Back of House Manager at Chick-fil-A BatesvilleThe Back of House Manager at Chick-fil-A Batesville plays a key leadership role in ensuring exceptional restaurant operations and guest experience. This individual is responsible for overseeing daily restaurant operations, leading team members, maintaining Chick-fil-A brand standards, and developing a high-performing team culture.The Front of House Lead works closely with the leadership team to drive operational excellence, support team development, and ensure our restaurants operate efficiently and profitably.Key ResponsibilitiesOperational LeadershipOversee daily restaurant operations to ensure efficiency, speed, and accuracy in service.Maintain high standards for food safety, quality, cleanliness, and hospitality.Monitor operational performance and identify opportunities for improvement.Ensure compliance with Chick-fil-A policies, procedures, and brand standards.Team Leadership & DevelopmentLead, coach, and develop team members and shift leaders.Provide ongoing feedback, mentorship, and performance development.Help cultivate a positive, service-focused culture within the restaurant.Guest ExperienceEnsure every guest receives remarkable service.Address and resolve guest concerns quickly and professionally.Promote a culture of hospitality that reflects Chick-fil-A values.Operational Systems & PerformanceAssist in managing labor, scheduling, and operational efficiency.Monitor inventory and ensure proper product management.Support implementation of operational systems and process improvements.Leadership SupportCollaborate with the Operator and senior leadership team to execute business strategies.Support special projects, initiatives, and store-wide goals.Serve as a role model for the Chick-fil-A mission and values.Physical RequirementsAbility to stand for extended periods.Ability to lift up to 40 lbs.Ability to work in a fast-paced kitchen and restaurant environment.What We OfferLeadership development opportunitiesA positive and purpose-driven work environmentCompetitive pay based on experienceOpportunities for advancementThe chance to make a meaningful impact on team members and the communityQualifications and Requirements: Bachelor's Degree2-3 years of experience working at Chick-fil-A (preferred, not required)Proven experience leading and managing in a kitchen or food service environment as a shift lead, crew lead, supervisor or team lead (preferred)Strong understanding of BOH operations, including food cost tracking, waste management and kitchen systemsServant-heart leader with passion for developing othersExcellent communication and organizational skillsReliable transportationAbility to work in a fast-paced environment while maintaining a positive and professional attitudeAbility to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibilityFlexible availability including evenings, weekends and holidaysBenefits: Competitive payOpportunities for advancement and professional developmentFree meals during shiftsTeam member discountsSupportive and engaging work environmentMost Chick-fil-A® Restaurants are operated by independent franchised business ownerswho make all their own employment decisions and are responsible for their owncontent and policies.Work schedule8 hour shiftWeekend availabilityDay shiftNight shiftMonday to FridayOtherSupplemental payOtherBenefitsFlexible scheduleReferral programEmployee discountPaid trainingOther