As a remote full-time B2B Senior Customer Service Representative, the successful candidate will manage customer inquiries across various channels, act as a liaison with sales and service personnel, and analyze data to ensure customer satisfaction while meeting key performance indicators. Key responsibilities Oversee all customer inquiries through calls, emails, and other communication methods to ensure satisfaction Act as a liaison with sales personnel and distributors to meet and exceed customer expectations Analyze data and report findings to improve customer communication and service delivery Required qualifications 1 to 2+ years of customer service experience, preferably in a call center environment High School Diploma or equivalent required Proficiency in SAP and Salesforce Proficiency in Microsoft Office Ability to interpret key performance indicators (KPIs)