B2B Hospitality Sales Coordinator

Company Overview

Garnier Thiebaut, Inc. is a heritage French manufacturer of luxury linens and textiles, renowned since 1833 for its exceptional craftsmanship, vibrant designs, and sustainable production. The company serves the world’s finest hotels, restaurants, and retailers with high-quality table, bed, and bath linens.

Role Overview

Garnier Thiebaut is seeking a highly organized and service-oriented B2B Sales Coordinator to join our Hospitality Division. You will serve as the primary point of contact for our business customers, providing exceptional service while processing orders, answering product questions, and supporting our sales team.

The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. They can effectively manage multiple customer accounts and competing priorities while supporting both customers and business growth.

This position is full-time, in-office five days per week.

Key Responsibilities

• Respond to customer inquiries regarding products, pricing, availability, lead times, order status, shipments, returns, claims, and samples.
• Accurately enter, process, and manage customer orders and reorders in the ERP system.
• Partner with assigned Sales Manager to support accounts and territories, prepare quotes, and follow up on customer requests.
• Proactively contact prospective and existing customers by phone to generate sales opportunities, pursue leads and support business growth.
• Develop strong product knowledge to assist customers and recommend appropriate products.
• Coordinate with other internal departments to ensure smooth and timely order fulfillment.
• Communicate price changes, discontinued items, backorders and other updates to customers.
• Maintain accurate customer, pricing, and order information within the company's ERP system.
• Build strong B2B customer relationships through proactive communication, follow-up, and exceptional service.
• Effectively manage multiple priorities and meet deadlines in a demanding work environment.
• Assist with trade shows, customer visits, catalog mailings, and semiannual inventory counts.

Skills & Qualifications

• Associate degree or higher in a relevant field, or equivalent relevant work experience.
• Minimum of 3 years of experience in sales support, inside sales, customer account management, or order processing.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Experience accurately entering and managing customer orders preferred.
• Knowledge of ERP systems preferred; NetSuite experience is a plus.
• Familiarity with logistics, shipment tracking, shipping, or order fulfillment is a plus.
• Ability to independently manage multiple accounts, priorities and deadlines.
• Self-motivated with the ability to work well with Sales Managers and other departments.
• Strong organizational, planning, and time management skills.
• Outstanding customer service and relationship-building skills.
• Ability to quickly learn, retain, and apply extensive product knowledge.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.

Application Requirements

Please provide your most up-to-date resume that clearly reflects your recent work history, including employer names, job titles, and dates of employment.

Applicants who do not provide a complete and current work history may not be considered for the position.

Compensation & Benefits

The pay range for this position is $25.00–$27.00 per hour, depending on experience and qualifications.

Garnier Thiebaut USA offers medical, dental, vision, life, and long-term disability insurance, paid time off, sick days, floating holidays, paid holidays, and a 401(k) plan with company match.

Hiring Process

Qualified applicants will be contacted by HR for an initial phone interview, followed by an interview with the hiring manager and an in-person interview with the VP of Hospitality Sales and the CEO.

Final candidates may be asked to complete a background check and provide professional references.

Applicant Privacy

Information submitted during the application and hiring process will be used only for recruitment and employment-related purposes and will be handled in accordance with applicable privacy laws.

Garnier Thiebaut, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or genetic information.

In addition to federal requirements, Garnier Thiebaut, Inc. complies with applicable state and local laws governing nondiscrimination in every location where we operate