Azure Virtual Desktop (AVD) Engineer – FSLogix SME

Key Responsibilities

• Administer, configure, maintain, and support Azure Virtual Desktop (AVD) environments.
• Create, configure, manage, and troubleshoot FSLogix profiles, including profile containers, sign-in issues, profile corruption, and performance problems.
• Perform Level 3 troubleshooting for complex AVD issues involving session hosts, user sessions, connectivity, authentication, and desktop performance.
• Diagnose and resolve production incidents, identify root causes, and implement permanent corrective actions.
• Support and optimize enterprise-scale virtual desktop infrastructure for availability, performance, scalability, and reliability.
• Monitor environment health, investigate recurring incidents, and implement proactive improvements.
• Collaborate with infrastructure, endpoint management, identity, and application teams to resolve cross-functional technical issues.
• Document technical issues, troubleshooting procedures, root-cause analyses, and resolution steps.
• Support virtual desktop image management, application delivery, and environment configuration as required.

Required Skills & Experience

• Extensive hands-on experience administering and supporting Azure Virtual Desktop (AVD) in production environments.
• Strong practical expertise in FSLogix profile management, configuration, and troubleshooting.
• Proven experience providing Level 3 (L3) support for complex AVD incidents and production issues.
• Experience supporting enterprise-scale VDI environments with multiple users, session hosts, and business-critical workloads.
• Strong troubleshooting skills across user profiles, session connectivity, authentication, logon performance, and desktop reliability.
• Ability to explain real-world technical challenges, root causes, troubleshooting approaches, and resolutions clearly.
• Strong analytical, problem-solving, communication, and documentation skills.

Preferred Skills

• Experience with Nerdio Manager for Azure Virtual Desktop administration, automation, optimization, and management.
• Familiarity with Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Experience with application packaging and deployment.
• Knowledge of PowerShell scripting and automation.
• Experience with Group Policy Objects (GPOs) and Windows endpoint configuration.