Role : Azure AKS Support Engineer - junior Location : Fulltime
Shift: 04PM-01PM PST (Rotational)
Act as the technical owner for Azure Containers and AKS support cases from first customer interaction through final resolution Triage categorize prioritize assign and coordinate incidents and support requests based on business impact technical complexity and urgency Review AKS cluster configurations node pools networking identity storage monitoring and related Azure resources to identify the correct troubleshooting path Troubleshoot AKS cluster node node pool pod deployment scaling upgrade monitoring and connectivity issues using Azure portal Azure CLI kubectl logs and diagnostics Support issues involving ACR ACI container images registry access image pulls workload deployments ingress services DNS persistent volumes and cluster addons Drive timely communication with customers advisors internal engineering and partner support teams including clear status updates next steps risks and resolution summaries Document troubleshooting steps customer impact mitigation actions root cause findings and final resolution in the support case system Participate in weekend shift rotations and crisis handling when required while maintaining professional customer communication under pressure
Time of Operation : This track will be in a 24x7 shift model. Therefore, candidates should be flexible to work during holidays and weekends as per the roster.
S. Passport.
Azure AKS Support Engineer in washington at Unknown Company
This position is listed as full time and onsite.