Supporting AWS cloud operations, the full-time AWS Support Analyst will manage infrastructure support, monitor services using CloudWatch, and handle incident management in a remote environment. Key responsibilities Perform AWS infrastructure support including EC2, VPC, IAM, S3, and RDS management Manage incident triage, ticket queues, and ensure SLA adherence while providing customer communication and status updates Maintain documentation, runbooks, and operational processes for continuous improvement and knowledge management Required qualifications AWS Certified SysOps Administrator Associate certification AWS Certified Cloud Practitioner certification ITIL Foundation v4 certification Microsoft Azure Fundamentals AZ900 certification 5-10 years of experience in AWS cloud operations and infrastructure support
AWS Support Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.