Humana Inc. seeks an AVP for Medicare Inbound Contact Operations to lead a large, multi-site contact center portfolio across assisted and digital channels. You will define service excellence, drive strategic roadmap, and oversee a global partner workforce including 12,000+ BPO associates.
You will balance Stars, NPS, productivity, and regulatory compliance while advancing digital solutions and automation. The role requires 10+ years in healthcare/customer operations, a business degree (MBA
#J-18808-LjbffrAVP, Medicare Inbound Ops Remote Leader in workfromhome at Unknown Company
This position is listed as full time and onsite.