AVP Growth Strategy and Operations

Role Responsibilities

• Drive alignment across marketing, retail, lending, and call center teams;
• Navigate competing priorities and keep initiatives moving;
• Use customer feedback, performance data, and internal insights;
• Translate inputs into clear priorities and execution plans;
• Ensure decisions reflect both business outcomes and member experience;
• Translate strategy into clear priorities, direction, and execution paths;
• Represent initiatives in executive conversations; respond to pressure with clarity and sound judgment;
• Operate as a trusted extension of senior leadership in both thinking and communication;
• Turn ambiguity into aligned action quickly;
• Oversee execution across the team, including leadership of the Digital Implementation function;
• Ensure work is moving through clear ownership, priorities, and follow-through;
• Lead key initiatives from concept through execution;
• Ensure work is clearly defined, coordinated, and outcome-focused;
• Maintain momentum across multiple priorities;
• Serve as a backup for any and all other functions in Growth Department;
• Presents a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times;
• Practices and brings to life with the team our Yes And culture;
• Comply with established regulations and law requirements;
• Perform various other duties as assigned.

Required Experience

• 6-10 years of experience in Marketing, Strategy, Operations, or related field; previous financial institution marketing experience is a plus;
• Experience in leading complex, cross-functional initiatives with measurable outcomes;
• Experience improving workflows, systems, or execution processes

Skills, Education And/or Certifications Required

• Bachelors Degree in Marketing, Communications, or related field;
• Excellent communication skills;
• Strong organizational and project management skills;
• Strong presentation skills, including executive-level interaction;
• Can-do attitude - driven, detail-oriented professional who thrives in a fast-paced environment;
• Proven ability to operate effectively in ambiguity and drive work forward;
• Able to multi-task/manage several projects simultaneously with competing deadlines;
• Fast learner, coachable, and receptive to correction;
• Strong processing, analytical and problem solving skills;
• Possess a strong work ethic and team player mentality;
• Highly developed sense of integrity and commitment to member satisfaction;
• Required to handle all member information in a confidential manner;